Visitor rules

The Museum of Roman Civilisation would like to welcome you

SPL Culture et Patrimoine

Dear Visitors,

So that your visit can take place under the best conditions of comfort and safety, you are requested to comply with the following visitor rules. This determines the conditions for visiting the areas within the Museum of Roman Civilisation. These conditions are intended to ensure the safety of persons and property, the preservation of the site and the quality of the visit. 

These regulations are applicable as a whole to all visitors to the Museum of Roman Civilisation as well as, without prejudice to specific provisions that may be notified to them, to persons or groups authorised to use certain premises for meetings, receptions, conferences, projections or miscellaneous events and to all persons foreign to the service, present in the establishment for professional purposes. Any visitor who does not comply with these visitor regulations or who behaves in a manner that causes a breach of the peace may be refused entry to the site or be expelled without being able to claim any reimbursement of his/her ticket.  Where applicable, non-compliance with these regulations may give rise to legal action.

Article 1: Access to the site

  • The main access to the Museum of Roman Civilisation is at 16 boulevard des Arènes – 30000 Nîmes 
  • The Museum of Roman Civilisation is composed of different areas with access conditions or characteristics which may be specific:

These areas are the following:

      • The permanent exhibitions area
      • The temporary exhibitions area
      • The roof-terrace
      • The bookshop
      • The restaurant located on the roof-terrace and the cafe area on the ground floor of the building
      • All of the other areas dedicated to different activities (auditorium, conference rooms, educational workshops, reception area,…)
      • The Archaeological Garden
  • The access conditions are subject to opening hours that visitors are invited to consult by any means at their disposal: posters, Internet, social networks,…
  • The Museum of Roman Civilisation has areas of unrestricted and free access and others where access is payable (refer to the prices in force displayed within the establishment) but all of these areas remain subject to the opening and closure hours:
          • The permanent and temporary exhibition areas are payable (other than the specific provisions given in the general conditions of sale)
          • The Roof-Terrace, the Bookshop and the Archaeological Garden are free to access during the stated opening hours
          • To access the restaurant « La table du 2 » located on the roof terrace, and the Museum Cafe on the ground floor, please see the displayed times and conditions for access.
          • All of the other spaces (auditorium, conference rooms, educational workshops, reception area,…) are accessible under specific conditions and only upon reservation
  • The ticket sales desks at the Museum of Roman Civilisation close one hour before closure of the visitor’s route. No tickets may be sold beyond that time (refer to the annual timetable and opening hours of the museum). No access may be authorised beyond that time.
  • The areas in the Museum of Roman Civilisation are subject to strict safety rules in terms of occupation of the various areas. The Museum of Roman Civilisation reserves the right to propose a subsequent time for visiting or to refuse visitors in case of high attendance and cannot be held responsible for significant waiting times which may arise from this. In case of excessive attendance, disturbances, strikes or any situation likely to compromise the safety of persons or property, the museum may be fully or partially closed at any time of the day or the opening hours may be changed. The management of the museum may take any measures imposed by the circumstances if the public areas exceed the acceptable thresholds for the site.
  • Any exit from the payable zone, known as the controlled zone, is considered as definitive
  • The conditions for access to the archaeological gardens are fixed by municipal bylaw, which can be consulted on the garden railings.
    The opening/closure hours for the museum’s garden:
    from 1 November to 31 March: 8h-19h
    from 1 April to 4 November, 8h-20h

Article 2: Dress, conduct and behaviour

  • Visitors must strictly comply with the safety instructions inside the building and the permanent and temporary exhibition areas.
  • Visitors are requested:
      • Not to touch the works or items presented, or the museum collections, other than in the case of specific instructions nearby that authorise this
      • Not to cross the barriers and systems intended to contain the public;
      • Not to press on the windows, bases and other presentation elements;
      • Not to put graffiti, inscriptions, marks or dirt in any place in the museum;
      • If visitors have rucksacks, they are requested to carry them in the stomach position 
      • To use the equipment made available during visits under normal conditions (screens, audiovisual systems,…).
      • To take into account and comply with any measures, instructions or observations made by the attendants present or the security and reception teams within the exhibition areas and in all areas of the museum

In case of non-compliance with the instructions, visitors may be asked to definitively leave the site without being able to claim any reimbursement of any kind whatsoever.

  • Visitors must be correctly dressed for visiting the site: bare chests, swimming costumes or bare feet are therefore not allowed.
  • Visitors must also queue in an orderly manner and not disturb other people.
  • It is strictly prohibited to shout or run in the site and perform actions likely to endanger your own health or safety or that of others (jumping, jostling,…);
  • The use of skateboards, roller skates or rollerblades, bicycles or any means of travel presenting a risk in terms of safety is not authorised within the entire interior and exterior spaces of the museum.
  • Visiting the exhibition with bulky objects (helmets, footballs, etc.,) is not accepted. Those with suitcases, ice boxes and other bulky bags will be refused access to the site. 
  • The use of lighters or matches in the visiting areas is strictly prohibited, as is smoking and the use of electronic cigarettes.
  • The use of the sanitary areas is reserved for normal usage and it is therefore prohibited to wash oneself or wash laundry in the basins.
  • For the comfort of all, portable telephones must be set to silent mode.
  • The relationship between the public and personnel of the Museum of Roman Civilisation is based upon mutual respect. The public must keep calm inside the premises and behave correctly in relation to the personnel and other users. The personnel are authorised to intervene in case of problems and call upon the police in case of a serious disruption. However, SPL Culture et Patrimoine will not be responsible for any harm following a dispute between users.
  • The consumption of drinks and food is prohibited in all areas of the museum outside the dedicated catering areas: these are the Museum Cafe on the ground floor and the Table du 2, the restaurant on the roof terrace of the Museum of Roman Civilisation. Picnics are not allowed inside the site.
  • Audio guides and the audio phone equipment made available during guided tours must be used with care and returned in good operational condition following the visit. The use of video guides by children is under the responsibility of the parents.
  • Visitors must treat the exterior areas with respect and not stand on, walk on or damage the planted areas for any reason whatsoever.
  • No movable furniture of any kind whatsoever may be used by visitors throughout the areas of the Museum of Roman Civilisation, including outside
  • It is prohibited to distribute printed matter, to make collections or to carry out surveys or enquiries within the establishment without authorisation from the management of SPL Culture et Patrimoine

Article 3: Security

  • Under Plan Vigipirate (anti-terrorism plan), the security personnel may ask you to open your bags for a visual check. Anyone refusing such a check will be refused access.
  • The carrying of pointed or edged weapons or any other dangerous or potentially dangerous object is prohibited within the Musée de la Romanité. Persons transporting or having items considered to be dangerous will be refused access to the Museum of Roman Civilisation.
  • Visitors are requested not to cross the security barriers, to sit on them, to lean on the guardrails or to sit children on their edges.
  • In case of an alarm, visitors are requested to evacuate the building and the various areas of the museum in accordance with the safety instructions that are given to them and to move to the emergency exits according to the evacuation plan.
  • In case of any attempt to steal the works in the museum, alert systems may be implemented, including the closure of access points and checks on those leaving.
  • SPL Culture et Patrimoine cannot be held responsible for theft. Users are advised not to leave their personal effects unsupervised.
  • Visitors are requested to report to an attendance or reception agent any object that appears unusual and whose owner cannot be identified. Any abandoned object may have to be destroyed.

Article 4: Cloakroom

  • Cloakrooms are available free of charge for visitors on presentation of their tickets. SPL Culture et Patrimoine reserves the right to suspend access to this service without notice for any technical or operational reason
  • Visitors may also borrow a wheelchair at the cloakroom
  • For security reasons, visitors are requested to leave the following objects at the museum cloakroom:
    • Rucksacks, luggage cases up to aircraft cabin size (56X45X25 cm). Beyond these dimensions, luggage cannot be accepted. Small rucksacks may be accepted. In case these are not left at the cloakroom, they may be worn but this must be in the stomach position to avoid any contact with the works
    • Non-foldable umbrellas
    • Helmets for motorbikes
    • Bulky photographic accessories and equipment (e.g.: selfie stick)
    • Children’s cars, baby carriers, skateboards, roller skates or any other small means of locomotion

Any other means of locomotion must remain parked outside the museum.

Anything left at the cloakroom must be collected on the same day before closure. The Museum of Roman Civilisation declines any responsibility for any of the following left at the cloakroom: sums of money, securities, cheque-books, objects of value such as jewellery, or photographic, cinematographic or audiovisual equipment.

For reasons of security, all items or packets must be opened beforehand by the visitor before acceptance at the cloakroom. The reception teams may refuse to accept items which appear to be incompatible with the safety of the establishment.

Article 5: Children

  • Entry to the site is prohibited to unaccompanied minors aged under 16. From age 16, entry is allowed upon presentation of an identity document.
  • Persons aged under 16 are wholly under the responsibility and authority of the major legal representative accompanying them. Parents are invited to monitor their children throughout the visit.
  • Children, including those aged under 7, must have a ticket corresponding to their age tranche, subject to presentation of an identity document.
  • Going to the ticket desk to receive an entry ticket is mandatory, including for children aged under 7 not having paid an entry fee.
  • Any lost child is assigned to an attendance and reception agent, who takes him/her to reception in the hall on the ground floor

Article 6: Animals

  • Dogs or other animals are not allowed on the site, other than guide dogs for the blind or assistance dogs for disabled persons.

Article 7: Groups

  • For groups, reservation is mandatory for a precise date and time agreed in writing. For groups coming without any reservation, access to the museum can only be ensured if there is sufficient reception capacity or a guide is available
  • At the time of arrival on site, the person in charge of the group must have a signed contract and the previously-completed visit certificate. A check will be made by the reception or reservation service.
  • Any delay of more than 15 minutes will lead to the session being cancelled and it will be invoiced according to the General Conditions of Sale.
  • The management of SPL Culture et Patrimoine reserves the right to prevent access and escort to the exit any person whose appearance or behaviour is not compliant with the rules defined

Articles 8: Closure of areas

The management of SPL Culture et Patrimoine reserves the right to close certain areas for security or service reasons and to close the entire establishment in case of excessive attendance, disturbances, strikes or any other situation likely to compromise the safety of persons and property.

Articles 9: provisions relative to the management of catering areas

The Museum Cafe on the ground floor and the restaurant « La table du 2 » (for which the menu is signed by Franck Putelat) located on the roof terrace are managed by the company MCDF Restauration, whose head office is at 150 chemin de la Capitelle pointue-30900-Nîmes.

« La Table du 2 » is open every day from 12h to 15h and from 19h to 23h and the Museum Cafe from 08h to 19h. These hours are non-contractual and are subject to change.

The opening hours of these two areas may be consulted on site or on the website www.museedelaromanite.fr.

The general regulations of the Museum of Roman Civilisation apply to these areas and may be supplemented by the regulations specific to these two catering areas.

Article 10: Photographs, recordings and copies

In the permanent and temporary exhibition rooms, the works and items presented may be photographed or filmed for the sole usage of the operator for private purposes in accordance with the following rules:

  • Only non-flash photographs are authorised
  • The use of a telescopic boom (selfie stick) for taking photographs is prohibited

The museum declines all responsibility for any undeclared public use.

However, certain works or areas may be subject to photography restrictions and these are then stipulated on entry to the rooms or near to the works. SPL Culture et Patrimoine declines all responsibility for any undeclared public use.

Photographs must be taken without causing the least inconvenience to other visitors and under conditions that comply with the instructions given. Visitors may disseminate their photographs on the Internet and social networks in accordance with the legislation in force. Visitors may not photograph any members of the establishment’s personnel as the main identifiable character without his/her prior authorisation.

Professional photography, filming or the recording of radio or television programmes are subject to a specific regulation. The use of visual elements, works or the décor of the Museum of Roman Civilisation for any purpose whatsoever, particularly for commercial purposes, is subject to requests and prior authorisation and to associated conditions. All requests must be sent in writing to the communication service of SPL Culture et Patrimoine at communication@museedelaromanite.com

Article 11: Video surveillance

A video surveillance system is installed in the various areas open to the public with the aim of ensuring the safety of persons and property. This installation is governed by a prefectural authorisation (law 95673 dated 21/01/1995, decree n° 96-926 dated 17/10/1996).
Anyone may exercise a right of access to these images by sending a request to
contact@museedelaromanité.com

The present regulations will be brought to the attention of visitors in the Museum of Roman Civilisation by display in the public areas of the Musée de la Romanité and on its Internet site: www.museedelaromanite.fr

Signed in Nîmes on 1 June 2018

The Management of SPL Culture et Patrimoine